Dante Controller v3.5.0 for macOS is not displaying information on some screens - why is this? | Audinate | FAQs
FAQs

Dante Controller v3.5.0 for macOS is not displaying information on some screens – why is this?

Symptoms

Dante Controller v3.5 for macOS is not displaying device information in one or more tabs, particularly:

  • Device Info
  • Clock Status
  • Network Status
  • Device view > Status
  • Device view > Device Config
  • Device view > Network Config

Also, if connected to a secondary network, the secondary network LED in the status bar (bottom left of the Dante Controller window) is not showing green.

Cause

This issue can occur when you install the current version of Dante Virtual Soundcard for macOS (v3.2.1) or older versions of Dante Firmware Update Manager (versions prior to 1.4.5) on an OS X system that has Dante Controller v3.5.0 installed.

The problem occurs because the version of the ConMon (Dante Control and Monitoring) service that is required by Dante Controller v3.5.0 is being overwritten with an older version by the Dante Virtual Soundcard or Dante Firmware Update Manager installers.

This can also occur if you install a third-party Dante configuration or routing application onto a system that has Dante Controller v3.5.0 installed.

Solution

To fix the problem, reinstall Dante Controller v3.5.0 or update to the latest version.