よくあるご質問

Dante Virtual Soundcard licensing message: “The license server has no knowledge of license ID xxx…”

The License ID that has been entered is not a known Dante Virtual Soundcard License ID.

Check to make sure a valid Dante Virtual Soundcard License ID has been entered, and not a serial number for a different product.

If you are seeing this after entering a DVS Token from the product packaging of Dante enabled equipment:

DVS tokens are bundled with some Dante products. A DVS (Dante Virtual Soundcard) token is a unique code that can be redeemed for a fully-functional Dante Virtual Soundcard license ID, which can then be used to activate Dante Virtual Soundcard. A DVS token can not be entered directly into the license field on the Dante Virtual Soundcard application, it must be redeemed first to produce a license ID.  You can redeem the DVS token for a Dante Virtual Soundcard license ID here: Redeem DVS Token

If you are seeing this after entering the serial number of a Dante-MY16-AUD card:

As of July 2013, the Dante-MY16-AUD product box includes updated documentation. The Dante-MY16-AUD card itself is unchanged. As part of this update, we have changed the way you redeem the Dante Virtual Soundcard License bundled with your Dante-MY16-AUD purchase.

If your product box contains a ‘Download Your Software’ card (like the one shown below) with a DVS token label on it, you can redeem the DVS token for a Dante Virtual Soundcard license ID here: Redeem DVS Token

As of this date, we no longer record or track the serial numbers of the Dante-MY16-AUD cards.  If the card above was missing from your product box, or if you have misplaced the card, we do not track which DVS Tokens were included in each Dante-MY16-AUD product box.  Yamaha provides exclusive distribution and support for the Dante-MY16-AUD card. Support information can be accessed by contacting your authorized Yamaha Pro Audio Dealer.