Windows 10: I’m unable to change the sample rate for Dante Virtual Soundcard in WDM mode. | Audinate
常见问题解答

Windows 10: I’m unable to change the sample rate for Dante Virtual Soundcard in WDM mode.

Some Windows 10 users may have encountered an issue that prevents the changing of the sample rate for Dante Virtual Soundcard in WDM mode.

This issue is under investigation and hopefully will be resolved in a future Dante Virtual Soundcard update.

Symptoms

On Windows 10, to change the sample rate for Dante Virtual Soundcard, you must first change it in Dante Controller, and then change it for each DVS device in the Windows Playback and Recording device settings.

This is typically done by right-clicking the speaker icon in the system tray and selecting ‘Playback devices’ (or ‘Recording devices’), double-clicking the DVS devices, and changing the sample rate in the ‘Advanced’ tab for each device.

However, depending on the version of Windows 10 you have, one of the following conditions may be observed:

  • The Advanced tab of the device properties panel is not visible, which prevents the changing of the sample rate for Dante Virtual Soundcard in Windows.
  • The Advanced tab is visible, but Dante Virtual Soundcard cannot play or receive audio when the sample rate has been changed.

Workaround

The workaround involves uninstalling Dante Virtual Soundcard and reinstalling it, then setting the required sample rate in ASIO mode BEFORE it is started.

  1. Uninstall Dante Virtual Soundcard.
  2. Reinstall Dante Virtual Soundcard.
  3. Open the Dante Virtual Soundcard control panel.
  4. Dante Virtual Soundcard will be currently unlicensed, and therefore not running. Do NOT license Dante Virtual Soundcard yet.
  5. Click the ‘Settings’ tab in the Dante Virtual Soundcard control panel and change the Audio Interface to ASIO.
  6. Go back to the ‘Licensing’ tab, and license Dante Virtual Soundcard using your existing license ID. It will start automatically in ASIO mode.
  7. In Dante Controller, open the Dante Virtual Soundcard device (double-click the device or hit CTRL+D) and select the ‘Device Config’ tab.
  8. Change the sample rate to the desired rate.
  9. Wait a second or two.
  10. Go back to the Dante Virtual Soundcard control panel and stop Dante Virtual Soundcard.
  11. Select WDM mode.
  12. Start Dante Virtual Soundcard.

Dante Virtual Soundcard should now be operating at the new sample rate.