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Dante Answers

Many common technical questions are answered in our comprehensive Dante FAQs.

Documentation

These user guides contain all you need to know about using Dante software. Available online or as a downloadable PDF.

Dante-enabled Product Support

The equipment manufacturer is your point of contact for all support enquiries, including installation, configuration, and other issues relating to Dante-enabled products.

Dante Software and Dante AVIO Support

Get support for Dante Virtual Soundcard, Dante Via and Dante AVIO adapters. You must be registered and logged-in to create an online support request.

Common Dante FAQs

Dante Virtual Soundcard licenses are non-portable. When the license is activated, it becomes permanently locked to the physical computer on which it was activated, and it cannot be moved to another computer after activation.

Dante Virtual Soundcard can however be uninstalled, reinstalled and reactivated on the same physical computer any number of times, except in some situations where significant changes have been made to the fundamental hardware configuration of the computer (for example, if an internal hard drive or network interface has been added or removed).

If you are unable to reactivate Dante Virtual Soundcard on a computer which was previously running the software successfully, please complete the support form here.

  • This is likely to be caused by the input not being synchronous to Dante.  Either:
  1. Set the input source to clock to Dante (in most consoles this is a card slot option).
  2. Set Dante to slave to external word clock on this device (external being external to the Dante Network – it is not normally a visible cable).
  • EEE (Energy Efficient Ethernet) is a technology that reduces switch power consumption during periods of low network traffic. It is also sometimes known as Green Ethernet and IEEE802.3az.

    Although power management should be negotiated automatically in switches that support EEE, it is a relatively new technology, and some switches do not perform the negotiation properly. This may cause EEE to be enabled in Dante networks when it is not appropriate, resulting in poor synchronisation performance and occasional dropouts.

  1. If you use managed switches, ensure that they allow EEE to be disabled. Make sure that EEE is disabled on all ports used for real-time Dante traffic.
  2. If you use unmanaged switches, do not use Ethernet switches that support the EEE function, because you cannot disable EEE operation in these switches.
  • Most of the time, you do not need to be involved in the Master Clock selection process. Dante guarantees that the Master Clock device will be by default the strongest candidate.
  • A Dante device with "Slave to External Word Clock" set will use the external word clock from its host equipment to tune its onboard VCXO. A Dante device with this attribute set will become the PTP Master Clock, unless there is another Dante device present with "Preferred Master" set.
  • Sometimes it may be necessary to force a particular device to provide the PTP Master Clock. A Dante device with "Preferred Master" set will always be chosen as the PTP Master Clock. If more than one device has "Preferred Master" set, the device with the lowest MAC address will be chosen.

 

As of July 2013, the Dante-MY16-AUD product box includes updated documentation. The Dante-MY16-AUD card itself is unchanged. As part of this update, we have changed the way you redeem the Dante Virtual Soundcard License bundled with your Dante-MY16-AUD purchase. 

If your product box contains a 'Download Your Software' card (like the one shown below) with a DVS token label on it, you can redeem the DVS token for a Dante Virtual Soundcard license ID here: Redeem DVS Token

As of this date, we no longer record or track the serial numbers of the Dante-MY16-AUD cards.  If the card above was missing from your product box, or if you have misplaced the card, we do not track which DVS Tokens were included in each Dante-MY16-AUD product box.  Yamaha provides exclusive distribution and support for the Dante-MY16-AUD card. Support information can be accessed by contacting your authorized Yamaha Pro Audio Dealer. 

If your product box contains a DVD like the one shown below (and no 'Download Your Software' card), you will need to contact support (see below).

To proceed, you will need to know your Dante-MY16-AUD card serial number.  You can find your Dante-MY16-AUD serial number:

  • On a label on your Dante-MY16-AUD card
  • On a label on your Dante-MY16-AUD original packaging

You can submit your serial number using the form at the bottom of the Dante Software Support page (be sure to select 'Licensing & Registration' as the Case Reason).

If you are running a third-party security application (such as Kaspersky) please uninstall both the application and the DVS software, restart DVS and check that it's running, then the security software can be reinstalled. Note. Simply disabling the security program may not allow DVS to work.

If the issue persists, please follow the tutorial to ensure your host file is correctly configured: http://osxdaily.com/2014/04/12/restore-original-hosts-file-mac/

 

  • Check that the network cable is plugged in securely and that the activity lights are flashing rapidly.
  • Check that the correct network interfaces are selected.
  • Check that your network interfaces have the correct IP addresses (set to acquire IP address automatically).
  • If there are two different wired network interfaces on your computer, ensure that they are in different subnets – or disable the unused network interface.
  • Check that you have no firewall active – please see the Dante controller user guide for details of how to safely configure a firewall for use in a deployed network.
  • Check that you have no antivirus software active (Dante uses 'unusual' port addresses, due to the 'usual' port addresses already being used by other common applications) – you will need to configure your antivirus software to allow the full function of Dante.

Yes, Dante Controller has been fully validated on Windows 10.

Yes, Dante Virtual Soundcard has been fully validated on Windows 10.

General Dante Ports

External

Address

Port

Usage

Type

239.255.0.0/16

4321

ATP Multicast Audio

Multicast

239.69.0.0/16

5004

AES67 Multicast Audio (RTP / AVP port)

Multicast

224.0.1.129-132

319, 320

PTP

Multicast & Unicast when using DDM

224.0.0.251

5353

mDNS

Multicast

224.0.0.230 - 233

8700 - 8708

Multicast Control and Monitoring

Multicast

239.254.1.1

9998

Logging

Multicast

239.254.3.3

9998

PTP Logging (if enabled)

Multicast

239.254.44.44

9998

Logging

Multicast

239.255.255.255

9875

SAP (AES67 discovery)

Multicast

UDP

28800, 28700-28708

Via control & monitoring (External)

Unicast

UDP

38800, 38700-38708

DVS control & monitoring (External)

Unicast

Internal

Protocol

Port

Usage

Type

UDP

14336 -14591

Unicast Audio [Excluding Via]

Unicast

UDP

34336-34600

Unicast Audio [Via Only]

Unicast

UDP

4440, 4444, 4455

Audio Control [Excluding Via]

Unicast

UDP

24440, 24441,24444,24455

Audio Control [Via Only]

Unicast

UDP

4777

Via Control [Via Only]

Unicast

TCP

4777

Via Websocket

Unicast

UDP

8850,28900, 24445

Via control & Monitoring (Internal)

Unicast

UDP

8850,38900,8899

DVS control & monitoring (Internal)

Unicast

UDP

8000

Dante Domain Manager Device Port

Unicast

UDP

8001

Dante Millau Device Proxy (Internal only)

Unicast

UDP

8002

Dante Lock Server

Unicast

UDP

8751

Dante Controller metering port (From FPGA based devices)

Unicast

UDP

8800

Control & Monitoring (Excluding DVS-4.0 and Via)

Unicast

TCP

8753

mDNS clients (Internal only)

Unicast

TCP

16100-16131

HDCP Authentication for Video Endpoints

Unicast

UDP

61440‬-61951 

FPGA level audio flow keepalive 

Unicast

 

Audinate Servers

Dante Via

Address

Port

Usage

software-license-via.audinate.com

443

License server

software-links-via.audinate.com

80,443

Online user documentation

software-updates-via.audinate.com

80,443

Automatic updates

Dante Virtual Soundcard

Address

Port

Usage

license.audinate.com

80

License server

Dante Updater

Address

Port  

Usage

firmware-update.audinate.com  

443

Downloading firmware files and device details

 

Dante Domain Manager

Outbound

Address

Port

Usage

software-license-ddm.audinate.com

TCP 443

Software licensing

software-certificates-ddm.audinate.com

TCP 443

Certificate acquisition and signing

software-updates-ddm.audinate.com

TCP 443

Software updates

software-links-ddm.audinate.com

TCP 443

Online user documentation

ANY

UDP8700, 8800, 28700, 28800, 38700, 38800

Device enrolment via IP

Inbound

Port

Usage

TCP 80

Web user interface (non-TLS)

TCP 443

Web user interface (TLS)

UDP 8000

Device communications

TCP 8001

Controller communications

TCP 8443

Controller login

TCP 8081

High availability service

TCP 27017

High availability database sync

UDP 8702

Device Enrolment via IP

 

Dante Firmware Update Software

Protocol

Port

Usage

Type Application

UDP

69

TFTP Server

Unicast

Firrmware Update Manager

Dante Updater

UDP 6969 TFTP Server (local network) 

Unicast

Dante Updater

UDP

9005

TFTP Server

Unicast Firrmware Update Manager
UDP 67 

Failsafe recovery

 (old devices)

Unicast  Dante Updater
UDP 6700 

Failsafe recovery  

Unicast Dante Updater

 

Dante Firmware Activations (Broadway, IP Core)

Address

Port

Usage

hardware-activations.audinate.com

443

Dante Activation Manager

 

Note: Dante devices will periodically query any configured DNS server for the existence of a Dante Domain Manager (DDM) system, via an SRV record query on port 53. The Dante devices are not acting as DNS servers, or general-purpose DNS clients, or attempting to change any DNS related configuration on the network. This feature is required for device discovery in DDM networks. If your NMS is reporting anomalous DNS queries from Dante devices on port 53 and you do not have a DDM system, you can configure your firewall to ignore the queries.