Dante AVIO Support and FAQs

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Dante AVIO Support Resources

Dante AVIO Firmware Updates (released July 20, 2018)

New firmware is now available for all AVIO models. This is a recommended maintenance release, which resolves a number of bugs.

Use Dante Firmware Update Manager to update the firmware on your AVIO devices.

Reference Documents

Videos for new users:

Important setup notes:

  • To adjust audio controls for the Dante AVIO adapters, you will need to install Dante Controller 4.0.3.1 or later.
  • Providing power for Dante AVIO adapters: Dante AVIO adapters rely on power-over-Ethernet, (PoE). This can be provided by a network switch with PoE capabilities or the use of an 802.3af compliant PoE injector. The Dante AVIO USB adapter has a third option - it can also receive power through the USB device to which it connects, if that device has adequate power output. If using a switch with PoE, make sure it is configured to send power.

We do not offer phone support. Use the online support form located below.

  • Videos and other extensive Dante training and certification material are available in the Training and Tutorials section of this site.
  • If you can't find a solution in the FAQs or user guides, please contact us using the provided form. Login to your Audinate account is required to submit the support form.

Dante AVIO FAQs

Yes, all Dante AVIO adapters require a power source. Most Dante AVIO adapters require the use of a network switch with POE (power-over-Ethernet) capabilities or the use of an 802.3af compliant PoE injector device. The Dante AVIO USB adapter also has a third option - it can also receive power through the USB device to which it connects if that device has adequate power output. If using a switch with POE, make sure it is configured to send power. 

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