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Dante Answers

Many common technical questions are answered in our comprehensive Dante FAQs.

Documentation

These user guides contain all you need to know about using Dante software. Available online or as a downloadable PDF.

Dante-enabled Product Support

The equipment manufacturer is your point of contact for all support enquiries, including installation, configuration, and other issues relating to Dante-enabled products.

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Common Dante FAQs

Symptoms

Dante Controller v3.5 for OS X is not displaying device information in one or more tabs, particularly:

  • Device Info
  • Clock Status
  • Network Status
  • Device view > Status
  • Device view > Device Config
  • Device view > Network Config

Also, if connected to a secondary network, the secondary network LED in the status bar (bottom left of the Dante Controller window) is not showing green.

Cause

This issue can occur when you install the current version of Dante Virtual Soundcard for OS X (v3.2.1) or older versions of Dante Firmware Update Manager (versions prior to 1.4.5) on an OS X system that has Dante Controller v3.5.0 installed.

The problem occurs because the version of the ConMon (Dante Control and Monitoring) service that is required by Dante Controller v3.5.0 is being overwritten with an older version by the Dante Virtual Soundcard or Dante Firmware Update Manager installers.

This can also occur if you install a third-party Dante configuration or routing application onto a system that has Dante Controller v3.5.0 installed.

Solution

To fix the problem, reinstall Dante Controller v3.5.0 or update to the latest version.

  • This is likely to be caused by the input not being synchronous to Dante.  Either:
  1. Set the input source to clock to Dante (in most consoles this is a card slot option).
  2. Set Dante to slave to external word clock on this device (external being external to the Dante Network – it is not normally a visible cable).
  • EEE (Energy Efficient Ethernet) is a technology that reduces switch power consumption during periods of low network traffic. It is also sometimes known as Green Ethernet and IEEE802.3az.

    Although power management should be negotiated automatically in switches that support EEE, it is a relatively new technology, and some switches do not perform the negotiation properly. This may cause EEE to be enabled in Dante networks when it is not appropriate, resulting in poor synchronisation performance and occasional dropouts.

  1. If you use managed switches, ensure that they allow EEE to be disabled. Make sure that EEE is disabled on all ports used for real-time Dante traffic.
  2. If you use unmanaged switches, do not use Ethernet switches that support the EEE function, because you cannot disable EEE operation in these switches.
  • Most of the time, you do not need to be involved in the Master Clock selection process. Dante guarantees that the Master Clock device will be by default the strongest candidate.
  • A Dante device with "Slave to External Word Clock" set will use the external word clock from its host equipment to tune its onboard VCXO. A Dante device with this attribute set will become the PTP Master Clock, unless there is another Dante device present with "Preferred Master" set.
  • Sometimes it may be necessary to force a particular device to provide the PTP Master Clock. A Dante device with "Preferred Master" set will always be chosen as the PTP Master Clock. If more than one device has "Preferred Master" set, the device with the lowest MAC address will be chosen.

 

As of July 2013, the Dante-MY16-AUD product box includes updated documentation. The Dante-MY16-AUD card itself is unchanged. As part of this update, we have changed the way you redeem the Dante Virtual Soundcard License bundled with your Dante-MY16-AUD purchase. 

If your product box contains a 'Download Your Software' card (like the one shown below) with a DVS token label on it, you can redeem the DVS token for a Dante Virtual Soundcard license ID here: Redeem DVS Token

As of this date, we no longer record or track the serial numbers of the Dante-MY16-AUD cards.  If the card above was missing from your product box, or if you have misplaced the card, we do not track which DVS Tokens were included in each Dante-MY16-AUD product box.  Yamaha provides exclusive distribution and support for the Dante-MY16-AUD card. Support information can be accessed by contacting your authorized Yamaha Pro Audio Dealer. 

If your product box contains a DVD like the one shown below (and no 'Download Your Software' card), you will need to contact support (see below).

To proceed, you will need to know your Dante-MY16-AUD card serial number.  You can find your Dante-MY16-AUD serial number:

  • On a label on your Dante-MY16-AUD card
  • On a label on your Dante-MY16-AUD original packaging

You can submit your serial number using the form at the bottom of the Dante Software Support page (be sure to select 'Licensing & Registration' as the Case Reason).

Please see this page for more information. If you would like to notified when Dante Via is available, click the Subscribe button in the right-hand sidebar. 

  • Check that the Dante Virtual Soundcard is turned on.
  • Check that the network interfaces being used by Dante Virtual Soundcard are the correct ones.
  • Check the IP address settings of Dante Virtual Soundcard.

 

  • Check that the network cable is plugged in securely and that the activity lights are flashing rapidly.
  • Check that the correct network interfaces are selected.
  • Check that your network interfaces have the correct IP addresses (set to acquire IP address automatically).
  • If there are two different wired network interfaces on your computer, ensure that they are in different subnets – or disable the unused network interface.
  • Check that you have no firewall active – please see the Dante controller user guide for details of how to safely configure a firewall for use in a deployed network.
  • Check that you have no antivirus software active (Dante uses 'unusual' port addresses, due to the 'usual' port addresses already being used by other common applications) – you will need to configure your antivirus software to allow the full function of Dante.

Yes, the latest versions of Dante Controller and Dante Virtual Soundcard operate on Macs running OS X 10.10 Yosemite.

Dante Controller requires Java on OS X. Java is installed automatically with OS X 10.7 and 10.8, but not with OS X 10.9 or 10.10.
If Java is not present when Dante Controller is first started, your machine should automatically install Java. If for some reason this does not occur automatically, please visit www.audinate.com/dc-macosx-java.

Go to the Dante Controller page for a link to the latest version.

Yes, the latest versions of Dante Virtual Soundcard and Dante Controller operate on Macs running OS X 10.10 Yosemite. 

Go to the Dante Virtual Soundcard page for a link to the latest version.