Dante Controller v3.5 for OS X is not displaying device information in one or more tabs, particularly:
Also, if connected to a secondary network, the secondary network LED in the status bar (bottom left of the Dante Controller window) is not showing green.
This issue can occur when you install the current version of Dante Virtual Soundcard for OS X (v3.2.1) or older versions of Dante Firmware Update Manager (versions prior to 1.4.5) on an OS X system that has Dante Controller v3.5.0 installed.
The problem occurs because the version of the ConMon (Dante Control and Monitoring) service that is required by Dante Controller v3.5.0 is being overwritten with an older version by the Dante Virtual Soundcard or Dante Firmware Update Manager installers.
This can also occur if you install a third-party Dante configuration or routing application onto a system that has Dante Controller v3.5.0 installed.
To fix the problem, reinstall Dante Controller v3.5.0 or update to the latest version.
Although power management should be negotiated automatically in switches that support EEE, it is a relatively new technology, and some switches do not perform the negotiation properly. This may cause EEE to be enabled in Dante networks when it is not appropriate, resulting in poor synchronisation performance and occasional dropouts.
As of July 2013, the Dante-MY16-AUD product box includes updated documentation. The Dante-MY16-AUD card itself is unchanged. As part of this update, we have changed the way you redeem the Dante Virtual Soundcard License bundled with your Dante-MY16-AUD purchase.
If your product box contains a 'Download Your Software' card (like the one shown below) with a DVS token label on it, you can redeem the DVS token for a Dante Virtual Soundcard license ID here: Redeem DVS Token
As of this date, we no longer record or track the serial numbers of the Dante-MY16-AUD cards. If the card above was missing from your product box, or if you have misplaced the card, we do not track which DVS Tokens were included in each Dante-MY16-AUD product box. Yamaha provides exclusive distribution and support for the Dante-MY16-AUD card. Support information can be accessed by contacting your authorized Yamaha Pro Audio Dealer.
If your product box contains a DVD like the one shown below (and no 'Download Your Software' card), you will need to contact support (see below).
To proceed, you will need to know your Dante-MY16-AUD card serial number. You can find your Dante-MY16-AUD serial number:
You can submit your serial number using the form at the bottom of the Dante Software Support page (be sure to select 'Licensing & Registration' as the Case Reason).
Yes, the latest versions of Dante Controller and Dante Virtual Soundcard operate on Macs running OS X 10.10 Yosemite.
Dante Controller requires Java on OS X. Java is installed automatically with OS X 10.7 and 10.8, but not with OS X 10.9 or 10.10.
If Java is not present when Dante Controller is first started, your machine should automatically install Java. If for some reason this does not occur automatically, please visit www.audinate.com/dc-macosx-java.
Go to the Dante Controller page for a link to the latest version.
Yes, the latest versions of Dante Virtual Soundcard and Dante Controller operate on Macs running OS X 10.10 Yosemite.
Go to the Dante Virtual Soundcard page for a link to the latest version.
Audinate has completed the process of validating Dante software on OS X 10.11. The following Dante software applications are compatible with OS X 10.11:
Yes, Dante Controller has been fully validated on Windows 10.
Yes, Dante Virtual Soundcard has been fully validated on Windows 10.