Dante Software Support

Most Dante software issues can be quickly resolved by reading the relevant FAQs below.

Additional FAQs that may be useful to Dante Controller and Dante Virtual Soundcard users may be found on the main FAQs page, or by checking the relevant user guide.

Dante Via has a dedicated Dante Via Support page.

Videos and other extensive Dante training and certification material are available in the Training and Tutorials section of this site.

If you can't find a solution in the FAQs or user guides, please contact us using the provided form. Login to your Audinate account is required to submit the support form.

Common Dante Software FAQs

If you accidentally give someone permission to connect to one of your sources, or you decide that you no longer want them to have permission, you can revoke all permissions (for all users) by clicking the ‘Clear Permissions’ button in the Privacy preferences.

Any new connections to any of your sources will require your permission, and any existing connections will require permission to be re-granted (you will be presented with an access control pop-up for each connection, which can be allowed or denied individually).

Just drag the source onto the destination. You can choose to replace any source that is already playing to the destination, or add it to the current source to create a mix.

To send a source to a networked Dante-enabled device (i.e. a remote hardware device that is not connected to a computer – such as a mixing console) you must use Dante Controller.

First expose your source to the Dante network, by selecting ‘Enable Dante’ for the source. Then launch Dante Controller. Your source will appear in Dante Controller as transmit and receive channels, nested under your computer name.

Then subscribe the hardware device to your source’s transmit channels, like you would any other Dante device. See the Dante Controller user guide for information about routing audio.

When you drag a source onto a destination, you will be asked if you want it to replace the existing source, or add the source to a mix.

If you choose to add the source to a mix, it will create a (typically stereo) mix of the existing source and the new source. Source volume levels must be controlled at the source.

'Listeners' are other network users who have routed one of your shared sources to one of their local destinations (and you have granted them permission).

There are 3 ways to remove a listener from one of your sources:

  1. Disable the ‘Enable Dante’ control for the source - this takes it off the Dante network.
  2. Use Dante Controller to unsubscribe the receiver from your source.
  3. Click ‘Clear Permissions’ in the Privacy Preferences (this revokes all previously-granted permissions, for all users, and for all of your sources).

Using the first two methods, the listener will be able to reconnect to the source (assuming it is back on the network) without your permission, unless you revoke their permission using the ‘Clear Permissions’ button in the privacy preferences.

Yes - if a source is connected to a destination already, and you drag the source to an additional destination, Dante Via will create an additional connection, and the source will transmit to both destinations simultaneously.

The Default Device in your destinations is the local hardware device to which Dante Via will send all newly-discovered application sources (i.e. software applications that can produce audio).

For example, if your Default Output Device is set as your computer speakers, when Dante Via detects a new software source, such as iTunes, it will automatically send iTunes audio to the computer speakers. It will also send your system sounds to that device, assuming no other sources have been specifically sent to that device.

Your ‘default mix’ - a mix created automatically by Dante Via containing all software applications (except for ASIO applications in Windows) - is also sent to the default output device, unless something else has been specifically sent there. When the default mix is playing to the default output device, you can mute individual sources (hover over the source and click the speaker icon).

You can change the default output device in the General Preferences.

In Windows, you can also specify a default input device. The Default Input Device is the local hardware device which Dante Via will assign to all newly-discovered application destinations (i.e. software applications that can receive audio). For example, if your Default Input Device is set as your USB headset microphone, when Dante Via detects a new software destination, such as Skype, it will automatically send audio from the headset microphone to Skype.

In Dante Via, a destination is any hardware device or software application that can receive audio from the computer / network system.

Destinations can be physically in the computer, connected to the computer, or connected to the Dante network.

Hardware destinations include:

  • Loudspeakers
  • Internal (built-in) soundcards
  • External (e.g. USB or Firewire) soundcards
  • Computer monitors with built-in speakers
  • USB headsets
  • Dante audio devices (such as mixing consoles)
  • Any Dante Via-installed computers on the Dante network

Software destinations include:

  • Digital Audio Workstations (Cubase, Protools, GarageBand etc.)
  • Skype
  • Video calling / conferencing apps

Devices and applications that can receive audio from the system and add audio to the system are both destinations and sources, so they appear in both lists.

In Dante Via, a source is any hardware device or software application that can add audio to the computer / network system.

Sources can be physically in the computer, connected to the computer, or connected to the Dante network.

Hardware sources include:

  • Internal (built-in) soundcards
  • External (e.g. USB or Firewire) soundcards
  • Internal and external microphones
  • USB headsets
  • Video cameras with built-in microphones
  • Dante audio devices (such as mixing consoles)
  • Hardware synthesizers, and other electronic instruments
  • Any Dante Via-installed computers on the Dante network
  • ‘System audio’ (the internal audio mix that the computer would usually play to the speakers)

Software sources include:

  • iTunes®, Spotify®
  • Skype®
  • Digital Audio Workstations (Cubase®, Pro Tools®, GarageBand® etc.)
  • Web browsers
  • Any other software applications that produce audio (such as games, Microsoft PowerPoint®, email clients etc.)
  • Software synthesizers

Devices and applications that can add audio to the system and receive audio from the system are both sources and destinations, so they appear in both lists.

Sources can also be a mix of two or more individual sources.

In OS X, software destinations, such as recording applications, aren’t ever visible in the Dante Via UI.

To send sources to software destinations in OS X, you must send them to the 2 Channel Application Input, and then configure the application to use Dante Via as the recording / input interface.

In Dante Controller, the 2 Channel Application Input appears as receive and transmit channels for your computer named ‘2ch Virtual Soundcard’.

Submit a Dante Software Support Case

You need to login to create a new case.
Audinate does not provide direct technical support to end-users for any Dante hardware products, except the Audinate-branded Dante PCIe-R card.
Support for hardware products is provided by the product manufacturer. If your issue relates to a hardware product, please contact the manufacturer directly (click here for a list of useful OEM contacts).