Most Dante software issues can be quickly resolved by reading the relevant FAQs below.
Dante Via has a dedicated Dante Via Support page.
Videos and other extensive Dante training and certification material are available in the Training and Tutorials section of this site.
If you can't find a solution in the FAQs or user guides, please contact us using the provided form. Login to your Audinate account is required to submit the support form.
Yes, the latest versions of Dante Virtual Soundcard and Dante Controller operate on Macs running OS X 10.10 Yosemite.
Go to the Dante Virtual Soundcard page for a link to the latest version.
Audinate has completed the process of validating Dante software on OS X 10.11. The following Dante software applications are compatible with OS X 10.11:
Yes, Dante Controller has been fully validated on Windows 10.
Yes, Dante Virtual Soundcard has been fully validated on Windows 10.
If this is your first installation of DVS on OS X High Sierra (10.13), you may be presented with the following message when running the program:
'The DVS Manager service is not available, please try again in a few minutes'.
If this is the case, you will need to approve the kernel extension in your Mac's Security and Privacy settings. Please see https://developer.apple.com/library/content/technotes/tn2459/_index.html for more information.
This icon indicates that your computer does not have an active wired network (Ethernet) connection, which is required by Dante Via (Wi-Fi is not supported). Make sure your computer is physically connected to an Ethernet network.
If you think you are physically connected to a network, you may have a broken or faulty cable, or a faulty network switch, or the network connection may be disabled in your computer's network settings.
This icon indicates that you have two or more active wired network connections to your Dante network.
You should only ever have one active wired connection to your Dante network.
If you see it when you have a wired and a wi-fi connection to the same network, it can be ignored.
Dante Via’s network transmit latency is 10 milliseconds. Auxiliary signal paths (such as USB connections to and from soundcards) will add further latency.
Some Windows 10 users may have encountered an issue that prevents the changing of the sample rate for Dante Virtual Soundcard in WDM mode.
This issue is under investigation and hopefully will be resolved in a future Dante Virtual Soundcard update.
On Windows 10, to change the sample rate for Dante Virtual Soundcard, you must first change it in Dante Controller, and then change it for each DVS device in the Windows Playback and Recording device settings.
This is typically done by right-clicking the speaker icon in the system tray and selecting ‘Playback devices’ (or ‘Recording devices’), double-clicking the DVS devices, and changing the sample rate in the ‘Advanced’ tab for each device.
However, depending on the version of Windows 10 you have, one of the following conditions may be observed:
The workaround involves uninstalling Dante Virtual Soundcard and reinstalling it, then setting the required sample rate in ASIO mode BEFORE it is started.
Dante Virtual Soundcard should now be operating at the new sample rate.
The current release of Dante Via for Windows does not support ASIO hardware interfaces. You cannot use Dante Via with Dante PCIe cards. Most other soundcards however support WDM, so you will be able to use those.
Dante Via does support ASIO software interfaces (e.g. from Dante Via to Nuendo).